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A fervent believer in the promise of human powered growth, Russ leads CMG in partnering with companies to help them become aligned, agile, customer-driven enterprises that unleash the potential of their organizations with sustainable improvements in focus, teams, culture, and process our clients.
Mark leads CMG in partnering with Telecom companies to help them increase customers and accelerate revenue. His 25+ years of experience in growth, strategy and execution includes B2C and B2B multi-channel acquisition programs, customer experiences that surprise and delight, pricing that optimizes customer value, and innovative product development.
We’re weeks away from the start of the energy sapping forced marches called “Annual Budget Planning.” Countless hours will be spent gyrating on what direction our 2019 budgets will take. We’ll search through where we’ll get the money and how and where we will spend it. Invariably, most of us will take this year’s budget and shove some line items around and call it done. Because we’ve run out of time, the budget is due to Finance, and we need to get on with our ‘real jobs’ of getting things done.
Yet budgets fail us – many times they don’t answer the ‘why’ we plan to do things and how we’ll do them. They focus us more on internal accounting then on purpose: our customers. This year, what if we do things a bit different. What if we use the annual budget planning season to ask 2 critical questions about the coming year:
Before you touch a budget template, challenge yourself and your team to:
Once you have this value creation roadmap, you’ll be able to build a spending budget that can actually deliver more value for customers by doing less. And you’ll also be on the road to having a new asset: an agile marketing mindset.