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A fervent believer in the promise of human powered growth, Russ leads CMG in partnering with companies to help them become aligned, agile, customer-driven enterprises that unleash the potential of their organizations with sustainable improvements in focus, teams, culture, and process our clients.
Mark leads CMG in partnering with Telecom companies to help them increase customers and accelerate revenue. His 25+ years of experience in growth, strategy and execution includes B2C and B2B multi-channel acquisition programs, customer experiences that surprise and delight, pricing that optimizes customer value, and innovative product development.
What does continuous learning mean at CMG?
At CMG, we know change is inevitable and remaining agile is critical to success - this is how we help clients stay ahead of the curve, adapting to new market landscapes and customer preferences.
As we work with an agile mindset to support our client solutions, it’s important that we adopt a similar approach to growing our own teams’ skills and capabilities. Learning and development are not moments in time, simply performance review topics, or annual training events - they are a continuous discovery and growth journey. We recognize that we need to break away from a “business as usual” mindset to create dynamic learning experiences that align with the reality of our evolving consulting roles and the increasing complexity of our clients’ challenges. As our clients experience constant change and shifting market demands, we too need to continuously evolve in our learning and development journey.
To support changing needs for our team and our clients, we’ve developed a cyclical learning framework at CMG focused on “the 3 E’s” – Expectations, Exposure, and Engagement. These three pillars support a collaborative, empowering, and ongoing approach to each CMG team member’s career development plan.
Expectations
Technical and role-based expectations at each level help guide consultants’ onboarding and development to ensure that we are successful in delighting our clients. Our library of training resources, organized by level, provides a foundational starting point for pursuing new skills that align with role expectations and is constantly refreshed with new opportunities.
Exposure
Exposure to internal expertise, client-based work, and additional learning opportunities is how we make development real, scalable, and ongoing. Learning by doing is strongly encouraged. Individuals at all levels are empowered to take ownership of their work, with the flexibility to get involved in a variety of firm and client projects.
Engagement
Team members are fully engaged in all aspects of their learning journey in order to tailor development to their unique strengths and specific career goals. We keep dialogue open throughout the year with ongoing feedback and transparency into business growth objectives, providing space for individuals to be proactive and creative in forging their own path.
Use the 3 E’s to continuously assess your professional development journey and identify new growth opportunities.
