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A fervent believer in the promise of human powered growth, Russ leads CMG in partnering with companies to help them become aligned, agile, customer-driven enterprises that unleash the potential of their organizations with sustainable improvements in focus, teams, culture, and process our clients.
Mark leads CMG in partnering with Telecom companies to help them increase customers and accelerate revenue. His 25+ years of experience in growth, strategy and execution includes B2C and B2B multi-channel acquisition programs, customer experiences that surprise and delight, pricing that optimizes customer value, and innovative product development.
NASA's Mars Climate Orbiter disintegrated in the Martian atmosphere on September 23, 1999. The cause? One team used imperial units while another used metric. This simple misalignment of assumptions turned a pioneering spacecraft into space debris. The most striking aspect? A single conversation about measurement standards could have prevented the $125 million loss.
In our recent exploration of gaps of opportunity, we emphasized that what kills success isn't the knowns—it's the unknowns, or worse, the ignored. The NASA case powerfully illustrates this principle. While most of us aren't launching spacecraft, the lesson resonates across every enterprise: unspoken assumptions and unaddressed misalignments carry devastating potential.
Think about your current strategic initiatives. What implicit assumptions might your teams be carrying? What standards, definitions, or expectations remain unspoken? While the consequences may not be as spectacular as a spacecraft burning up in the Martian atmosphere, the impact on your organization's success can be just as real.
The good news? A straightforward three-step approach can help close the gap between strategic intention and successful execution:
Consider NASA's case again: a simple alignment check could have preserved not just a spacecraft, but years of scientific opportunity. What potential breakthroughs in your organization are waiting to be unlocked through better alignment?
Ready to discover and address your gaps of opportunity? Learn more about how ThriveNumber can help your organization thrive in 2025.